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Heather Mcmillen Sandusky

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Heather Mcmillen Sandusky

Vice President of Learning and Development | Transparent BPO

Wilmington, North Carolina, United States

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Heather Mcmillen Sandusky

Summary

Heather Mcmillen Sandusky is a seasoned professional with over 17 years of leadership experience in the call center and training domains. Currently serving as the Vice President of Training at Transparent BPO, she excels in driving results through effective people leadership and strategic initiatives. Her expertise spans various areas including change management, quality assurance, and workforce management. Heather has a proven track record of assessing organizational needs and implementing solutions that enhance productivity and customer satisfaction. With a background that includes service in the United States Marine Corps, she brings a unique perspective to her roles. Heather is passionate about continuous learning and development, both for herself and her teams. Her commitment to excellence is evident in her strategic planning and problem-solving skills. She holds a Lean Six Sigma Yellow Belt certification, underscoring her focus on efficiency and quality in operations. Heather's leadership style is characterized by strong communication and team-building capabilities, making her a valuable asset in any organization.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Sustainability

Organisational experience

Corporate Experience

Government Experience

Heather Mcmillen Sandusky

Work Experience

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Vice President of Learning and Development at

Transparent BPO

August 2022 - Present

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Program Manager at

Matrix Providers

July 2021 - August 2022

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Vice President Training at

Transparent BPO

August 2022 - August 2022

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Vice President Training- North America & Europe at

Alorica

May 2017 - July 2021

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Director of Training at

Alorica

July 2013 - May 2017

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Senior Manager, Training and Quality Assurance at

Alorica

July 2010 - August 2014

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Senior Operations Manager at

Alorica

July 2007 - July 2010

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Senior Manager, Operations at

Alorica

July 2007 - January 2010

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Operations Manager at

AEGIS COMMUNICATIONS PRIVATE LIMITED

February 2005 - July 2007

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Communications Center Operator at

Marine Corps Recruiting

October 1992 - August 1996

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Heather Mcmillen Sandusky

Education

Frequently Asked Questions about Heather Mcmillen Sandusky

What is Heather Mcmillen Sandusky email address?

Heather Mcmillen Sandusky's primary email address is ****************@alorica.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Heather Mcmillen Sandusky work for?

Heather Mcmillen Sandusky is a Vice President of Learning and Development at Transparent BPO, a company specializing in Management, Scientific, & Technical Consulting Services.

Where Heather Mcmillen Sandusky graduated from?

Heather Mcmillen Sandusky holds a degree in General Studies from Cochise College.

How can I directly contact Heather Mcmillen Sandusky?

To contact Heather Mcmillen Sandusky directly, you can use the email address ****************@alorica.com. Complete contact information is available upon registration with Muraena.

Who is Heather Mcmillen Sandusky?

Heather Mcmillen Sandusky is a seasoned professional with over 17 years of leadership experience in the call center and training domains. Currently serving as the Vice President of Training at Transparent BPO, she excels in driving results through effective people leadership and strategic initiatives. Her expertise spans various areas including change management, quality assurance, and workforce management. Heather has a proven track record of assessing organizational needs and implementing solutions that enhance productivity and customer satisfaction. With a background that includes service in the United States Marine Corps, she brings a unique perspective to her roles. Heather is passionate about continuous learning and development, both for herself and her teams. Her commitment to excellence is evident in her strategic planning and problem-solving skills. She holds a Lean Six Sigma Yellow Belt certification, underscoring her focus on efficiency and quality in operations. Heather's leadership style is characterized by strong communication and team-building capabilities, making her a valuable asset in any organization.

Heather`s contact details

mail

****************@alorica.com

****************@transparentbpo.com

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