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Karen Gurganious

Karen Gurganious

President | Percepta

United States

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Karen Gurganious

Summary

Karen Gurganious is a seasoned executive with over 25 years of experience in the Business Process Outsourcing (BPO) industry, currently serving as the President of Percepta. She possesses a strong track record in managing strategic partnerships and enhancing operational excellence across diverse cultural landscapes. Karen is recognized as a subject matter expert in BPO and contact center operations, providing consulting services to Fortune 500 companies worldwide. Her extensive international experience spans North and South America, Europe, and the Asia Pacific, showcasing her ability to navigate complex business environments. Karen is not only results-oriented but also deeply committed to driving sustainable revenue growth through innovative client solutions. Her leadership style fosters collaboration and engagement among cross-functional teams, making her a valuable asset in any organization. With a solid educational foundation in Business Administration, she combines strategic insight with practical experience to deliver exceptional outcomes.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Industry-specific interests

Leadership Development

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Karen Gurganious

Work Experience

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President at

Percepta

October 2019 - Present

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Senior Consultant at

Cathy Bradley Enterprises

July 2011 - October 2019

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Senior Director, Customer Success at

Spoken Communications - An Avaya Company

January 2016 - January 2016

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Global Executive Director at

Stream Global Services

January 2010 - January 2010

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Vice President at

TTEC Holdings, Inc.

July 2004 - July 2008

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Executive Director, Revenue Assurance and Operational Assessment at

Teletech Holdings

August 2003 - June 2004

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Strategic Implementation and Transition Site Director at

TTEC Holdings, Inc.

February 2002 - July 2003

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Strategic Implementation and Transition Director at

Percepta

September 2000 - January 2002

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Site Director at

TTEC Holdings, Inc.

January 1995 - August 2000

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Reservations Call Center Manager at

American Airlines

June 1989 - January 1995

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Karen Gurganious

Education

Appalachian State University, Bachelor’s Degree

Frequently Asked Questions about Karen Gurganious

What is Karen Gurganious email address?

Karen Gurganious's primary email address is ****************@percepta.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Karen Gurganious work for?

Karen Gurganious is a President at Percepta, a company specializing in Management, Scientific, & Technical Consulting Services.

Where Karen Gurganious graduated from?

Karen Gurganious holds a degree in Business Administration And Management, General from Appalachian State University.

How can I directly contact Karen Gurganious?

To contact Karen Gurganious directly, you can use the email address ****************@percepta.com. Complete contact information is available upon registration with Muraena.

Who is Karen Gurganious?

Karen Gurganious is a seasoned executive with over 25 years of experience in the Business Process Outsourcing (BPO) industry, currently serving as the President of Percepta. She possesses a strong track record in managing strategic partnerships and enhancing operational excellence across diverse cultural landscapes. Karen is recognized as a subject matter expert in BPO and contact center operations, providing consulting services to Fortune 500 companies worldwide. Her extensive international experience spans North and South America, Europe, and the Asia Pacific, showcasing her ability to navigate complex business environments. Karen is not only results-oriented but also deeply committed to driving sustainable revenue growth through innovative client solutions. Her leadership style fosters collaboration and engagement among cross-functional teams, making her a valuable asset in any organization. With a solid educational foundation in Business Administration, she combines strategic insight with practical experience to deliver exceptional outcomes.

Karen`s contact details

mail

****************@percepta.com

Colleagues

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Scott Collins

Vice President Operations

Sue Tasse

Vice President NA Operations

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Merideth Evans

Senior Vice President Global Operations

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Chris Polzer

Vice President, Global Support Services

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Curt Williams

Executive Director, Global Operations

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Darren Smith

Vice President & CIO Information Technology

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Katherine Kress

Member, Board of Directors

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Johnny Brandt

Director, Global Business Development and Client Services

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Carl Puccio

Vice President Global Learning and Knowledgebase Services

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James Goldberg

Chief of Staff, VP Strategic Enablement

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