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Mack Baczynski

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Mack Baczynski

Vice President of Customer Care and QA | Sharpen

Indianapolis, Indiana, United States

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Mack Baczynski

Summary

Mack Baczynski is an accomplished Vice President of Customer Care at Sharpen, where he leverages his extensive experience in customer service and management consulting to enhance client satisfaction and operational efficiency. With a strong background in technology and customer care, Mack has successfully transitioned from roles such as Enterprise Support Manager at Interactive Intelligence and Genesys to leading customer care initiatives at Sharpen. His educational foundation in Sales & Promotion and Marketing from Ball State University complements his professional journey, allowing him to effectively bridge the gap between technology and customer needs. Mack's leadership style is characterized by a focus on team empowerment and innovative problem-solving, making him a valuable asset in the software development sector. He is passionate about driving customer-centric strategies and continuously seeks to improve service delivery in a fast-paced environment. Mack is also interested in exploring emerging technologies that enhance customer engagement.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Organisational experience

Corporate Experience

Mack Baczynski

Work Experience

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Vice President of Customer Care and QA at

Sharpen

April 2024 - Present

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Vice President of Customer Care at

Sharpen

August 2021 - Present

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Director of Customer Care at

Sharpen

September 2017 - August 2021

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Enterprise Support Manager at

Genesys

December 2016 - September 2017

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Enterprise Support Manager at

Genesys

October 2014 - December 2016

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Private Cloud Technical Team Lead at

Genesys

June 2014 - October 2014

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CaaS Principal Engineer at

Genesys

October 2013 - June 2014

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Systems Engineer at

Genesys

May 2011 - October 2013

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Helpdesk Student Supervisor at

Ball State University

August 2010 - May 2011

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Sales Account Executive at

Wcrd 91 3fm

August 2010 - December 2010

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Helpdesk Consultant at

Ball State University

August 2007 - August 2010

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Sales Account Executive at

Wawk 95 5 Classic Hits The Hawk

May 2010 - August 2010

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PC troubleshooting Consultant (Techtime) at

Ball State University

January 2008 - December 2009

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Mack Baczynski

Education

Ball State University, Major/Minor

January 2007 - January 2011

Frequently Asked Questions about Mack Baczynski

What is Mack Baczynski email address?

Mack Baczynski's primary email address is **********@sharpencx.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Mack Baczynski work for?

Mack Baczynski is a Vice President of Customer Care and QA at Sharpen, a company specializing in Prepackaged software.

Where Mack Baczynski graduated from?

Mack Baczynski holds a degree in Sales & Promotion, Marketing from Ball State University.

How can I directly contact Mack Baczynski?

To contact Mack Baczynski directly, you can use the email address **********@sharpencx.com. Complete contact information is available upon registration with Muraena.

Who is Mack Baczynski?

Mack Baczynski is an accomplished Vice President of Customer Care at Sharpen, where he leverages his extensive experience in customer service and management consulting to enhance client satisfaction and operational efficiency. With a strong background in technology and customer care, Mack has successfully transitioned from roles such as Enterprise Support Manager at Interactive Intelligence and Genesys to leading customer care initiatives at Sharpen. His educational foundation in Sales & Promotion and Marketing from Ball State University complements his professional journey, allowing him to effectively bridge the gap between technology and customer needs. Mack's leadership style is characterized by a focus on team empowerment and innovative problem-solving, making him a valuable asset in the software development sector. He is passionate about driving customer-centric strategies and continuously seeks to improve service delivery in a fast-paced environment. Mack is also interested in exploring emerging technologies that enhance customer engagement.

Mack`s contact details

mail

**********@sharpencx.com

Colleagues

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Mike Davito

Senior Vice-President, Account Management & Growth

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Laura Bassett

VP, Head of Marketing

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Brad Fox

Chief Revenue Officer (CRO)

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Brett Theisen

Board Member

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Kevin Schatz

Chief Technology Officer

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