Directory
>
Mack Baczynski
Mack Baczynski
Vice President of Customer Care and QA | Sharpen
Indianapolis, Indiana, United States
Mack Baczynski
Summary
Mack Baczynski is an accomplished Vice President of Customer Care at Sharpen, where he leverages his extensive experience in customer service and management consulting to enhance client satisfaction and operational efficiency. With a strong background in technology and customer care, Mack has successfully transitioned from roles such as Enterprise Support Manager at Interactive Intelligence and Genesys to leading customer care initiatives at Sharpen. His educational foundation in Sales & Promotion and Marketing from Ball State University complements his professional journey, allowing him to effectively bridge the gap between technology and customer needs. Mack's leadership style is characterized by a focus on team empowerment and innovative problem-solving, making him a valuable asset in the software development sector. He is passionate about driving customer-centric strategies and continuously seeks to improve service delivery in a fast-paced environment. Mack is also interested in exploring emerging technologies that enhance customer engagement.
Mack Baczynski
Work Experience
Vice President of Customer Care and QA at
Sharpen
April 2024 - Present
Vice President of Customer Care at
Sharpen
August 2021 - Present
Director of Customer Care at
Sharpen
September 2017 - August 2021
Enterprise Support Manager at
Genesys
December 2016 - September 2017
Enterprise Support Manager at
Genesys
October 2014 - December 2016
Private Cloud Technical Team Lead at
Genesys
June 2014 - October 2014
CaaS Principal Engineer at
Genesys
October 2013 - June 2014
Systems Engineer at
Genesys
May 2011 - October 2013
Helpdesk Student Supervisor at
Ball State University
August 2010 - May 2011
Sales Account Executive at
Wcrd 91 3fm
August 2010 - December 2010
Helpdesk Consultant at
Ball State University
August 2007 - August 2010
Sales Account Executive at
Wawk 95 5 Classic Hits The Hawk
May 2010 - August 2010
PC troubleshooting Consultant (Techtime) at
Ball State University
January 2008 - December 2009
Mack Baczynski
Education
Ball State University, Major/Minor
January 2007 - January 2011
Frequently Asked Questions about Mack Baczynski
What is Mack Baczynski email address?
Mack Baczynski's primary email address is **********@sharpencx.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Mack Baczynski work for?
Mack Baczynski is a Vice President of Customer Care and QA at Sharpen, a company specializing in Prepackaged software.
Where Mack Baczynski graduated from?
Mack Baczynski holds a degree in Sales & Promotion, Marketing from Ball State University.
How can I directly contact Mack Baczynski?
To contact Mack Baczynski directly, you can use the email address **********@sharpencx.com. Complete contact information is available upon registration with Muraena.
Who is Mack Baczynski?
Mack Baczynski is an accomplished Vice President of Customer Care at Sharpen, where he leverages his extensive experience in customer service and management consulting to enhance client satisfaction and operational efficiency. With a strong background in technology and customer care, Mack has successfully transitioned from roles such as Enterprise Support Manager at Interactive Intelligence and Genesys to leading customer care initiatives at Sharpen. His educational foundation in Sales & Promotion and Marketing from Ball State University complements his professional journey, allowing him to effectively bridge the gap between technology and customer needs. Mack's leadership style is characterized by a focus on team empowerment and innovative problem-solving, making him a valuable asset in the software development sector. He is passionate about driving customer-centric strategies and continuously seeks to improve service delivery in a fast-paced environment. Mack is also interested in exploring emerging technologies that enhance customer engagement.
Mack`s contact details
**********@sharpencx.com
Colleagues
Senior Vice-President, Account Management & Growth
VP, Head of Marketing
Chief Revenue Officer (CRO)
Board Member
Chief Technology Officer