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Mike Davito

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Mike Davito

Senior Vice-President, Account Management & Growth | Sharpen

Chicago, Illinois, United States

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Mike Davito

Summary

Mike Davito is a seasoned Customer Experience professional with extensive expertise in Contact Center operations and a strong focus on creating differentiated customer experiences that drive measurable business outcomes. Currently serving as the Senior Vice-President of Account Management & Growth at SharpenCX, he has a proven track record in business development, sales operations, and customer engagement across various industries. Mike's leadership experience spans roles from Territory Account Manager to President, showcasing his adaptability and strategic vision in driving growth and operational efficiencies. He is passionate about leveraging emerging technologies like AI and cloud solutions to enhance customer satisfaction and agent engagement. With a solid educational background in Finance and Accounting, Mike combines analytical thinking with practical experience to deliver innovative solutions in the contact center space. He is also actively involved as a board member of the Midwest Contact Center Association, contributing to industry advancements.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Mike Davito

Work Experience

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Senior Vice-President, Account Management & Growth at

Sharpen

September 2023 - Present

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Vice-President of Sales, North America at

Sharpen

February 2019 - January 2024

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President | Specialist in OmniChannel Contact Center at

VDS

April 2016 - February 2019

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Territory Account Manager at

Genesys

December 2014 - April 2016

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Account Executive - Strategic Accounts at

Avaya

December 2009 - November 2014

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Territory Account Manager at

Nortel Networks

May 2008 - December 2009

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Technical Sales Consultant at

AT&T

April 2007 - May 2008

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Account Manager at

Berbee

August 2005 - April 2007

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Sales Manager at

SBC

October 2003 - July 2005

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Account Manager - GEM at

SBC

August 2002 - October 2003

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Integration Solutions Consultant at

SBC

October 2000 - August 2002

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Technical Sales Consultant at

Ameritech

September 1999 - October 2000

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Sales Representative at

Anixter

August 1998 - September 1999

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Senior Sales Engineer at

Verizon Communications, Inc.

May 1997 - August 1998

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Outside Sales Representative at

Anixter

June 1996 - May 1997

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Inside Sales Representative at

Anixter

July 1995 - May 1996

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Mike Davito

Education

Baker College Center for Graduate Studies, Bachelor's Degree

January 2014 - January 2016

University of Phoenix

January 1999 - January 2002

Illinois State University

January 1986 - January 1991

Frequently Asked Questions about Mike Davito

What is Mike Davito email address?

Mike Davito's primary email address is *******@sharpencx.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Mike Davito work for?

Mike Davito is a Senior Vice-President, Account Management & Growth at Sharpen, a company specializing in Prepackaged software.

Where Mike Davito graduated from?

Mike Davito holds a degree in Finance from Baker College Center for Graduate Studies.

How can I directly contact Mike Davito?

To contact Mike Davito directly, you can use the email address *******@sharpencx.com. Complete contact information is available upon registration with Muraena.

Who is Mike Davito?

Mike Davito is a seasoned Customer Experience professional with extensive expertise in Contact Center operations and a strong focus on creating differentiated customer experiences that drive measurable business outcomes. Currently serving as the Senior Vice-President of Account Management & Growth at SharpenCX, he has a proven track record in business development, sales operations, and customer engagement across various industries. Mike's leadership experience spans roles from Territory Account Manager to President, showcasing his adaptability and strategic vision in driving growth and operational efficiencies. He is passionate about leveraging emerging technologies like AI and cloud solutions to enhance customer satisfaction and agent engagement. With a solid educational background in Finance and Accounting, Mike combines analytical thinking with practical experience to deliver innovative solutions in the contact center space. He is also actively involved as a board member of the Midwest Contact Center Association, contributing to industry advancements.

Mike`s contact details

mail

*******@sharpencx.com

**************@ameritech.net

*******@govds.com

Colleagues

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Laura Bassett

VP, Head of Marketing

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Brad Fox

Chief Revenue Officer (CRO)

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Brett Theisen

Board Member

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Kevin Schatz

Chief Technology Officer

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Mack Baczynski

Vice President of Customer Care and QA

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