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Mark Sammons
Mark Sammons
VP, Customer Care and Facility Sevices | ServiceChannel
Texas, United States
Mark Sammons
Summary
Mark Sammons is a seasoned Customer Experience, Success, and Care Transformation Leader with over 25 years of comprehensive experience in operations, project management, and consulting. He has a proven track record of enhancing customer satisfaction and operational efficiency across various industries, including software and government sectors. Mark is known for his expertise in CRM solutions, analytics, and turnaround management of at-risk projects. He has successfully led high-performance teams and developed strategies that consistently exceed customer expectations. His educational background includes an MBA with a concentration in Data Analytics, underscoring his commitment to leveraging data for business improvement. Mark combines technical acumen with exceptional leadership skills, making him a valuable asset to any organization focused on customer success. In addition to his professional endeavors, he has a creative side as a former lead vocalist and songwriter for a popular country-western band in Texas.
Mark Sammons
Work Experience
VP, Customer Care and Facility Sevices at
ServiceChannel
October 2022 - Present
Owner / Sr. Consultant at
THE LAMB (STROUD) HOLDINGS LIMITED
August 2015 - October 2022
Head Of Customer Care at
ServiceChannel
July 2021 - October 2022
Advisory Panel at
One Small Step, University of Houston
June 2020 - October 2022
Sr. Director, Customer Success, Service, IT at
Wynne Systems
May 2016 - June 2018
Program Manager - Global Customer Experience at
Aspen Technology
September 2014 - August 2015
Director of Customer Service at
Visual Comfort of America LLC
December 2011 - September 2014
Client Success Manager at
Oracle
October 2010 - December 2011
Worship Minister at
Oak Ridge Baptist Church
February 2010 - October 2010
Senior Director of Operations at
Ictx Wavemedia
June 2008 - June 2010
Worship Minister at
Community Baptist Church The Woodlands
November 2008 - October 2009
Contact Center/Outsourcing Professional at
Dell Technologies
April 1998 - January 2008
Worship Leader at
Hutto Baptist Church
January 2004 - January 2008
Lead Vocalist, Songwriter at
Mark Alan Sammons And Southern Star
January 1991 - January 1999
Assistant Food and Beverage Administrator at
Quail Creek Country Club
May 1995 - July 1998
Mark Sammons
Education
LSU Shreveport, Master Of Business Administration - Mba
January 2020 - January 2021
January 2010 - January 2012
Texas State University- San Marcos, Coursework Toward Ba
January 1989 - January 1991
Oak Ridge High school , Diploma
Frequently Asked Questions about Mark Sammons
What is Mark Sammons email address?
Mark Sammons's primary email address is **@servicechannel.info. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Mark Sammons work for?
Mark Sammons is a VP, Customer Care and Facility Sevices at ServiceChannel, a company specializing in Prepackaged software.
Where Mark Sammons graduated from?
Mark Sammons holds a degree in Data Analytics Concentration from LSU Shreveport.
How can I directly contact Mark Sammons?
To contact Mark Sammons directly, you can use the email address **@servicechannel.info. Complete contact information is available upon registration with Muraena.
Who is Mark Sammons?
Mark Sammons is a seasoned Customer Experience, Success, and Care Transformation Leader with over 25 years of comprehensive experience in operations, project management, and consulting. He has a proven track record of enhancing customer satisfaction and operational efficiency across various industries, including software and government sectors. Mark is known for his expertise in CRM solutions, analytics, and turnaround management of at-risk projects. He has successfully led high-performance teams and developed strategies that consistently exceed customer expectations. His educational background includes an MBA with a concentration in Data Analytics, underscoring his commitment to leveraging data for business improvement. Mark combines technical acumen with exceptional leadership skills, making him a valuable asset to any organization focused on customer success. In addition to his professional endeavors, he has a creative side as a former lead vocalist and songwriter for a popular country-western band in Texas.
Mark`s contact details
**@servicechannel.info
********@servicechannel.com
************@wynnesystems.com
Colleagues
Chief Financial Officer
CMO and Head of Marketplaces
VP of Human Resources
Vice President of Customer Success
Senior Vice President of Product
VP, Marketplaces
Vice President, Implementations and Professional Services
Chief Sales Officer (CSO)