Directory

>

Mark Sammons

avatar

Mark Sammons

VP, Customer Care and Facility Sevices | ServiceChannel

Texas, United States

View contact details (it's free)

Mark Sammons

Summary

Mark Sammons is a seasoned Customer Experience, Success, and Care Transformation Leader with over 25 years of comprehensive experience in operations, project management, and consulting. He has a proven track record of enhancing customer satisfaction and operational efficiency across various industries, including software and government sectors. Mark is known for his expertise in CRM solutions, analytics, and turnaround management of at-risk projects. He has successfully led high-performance teams and developed strategies that consistently exceed customer expectations. His educational background includes an MBA with a concentration in Data Analytics, underscoring his commitment to leveraging data for business improvement. Mark combines technical acumen with exceptional leadership skills, making him a valuable asset to any organization focused on customer success. In addition to his professional endeavors, he has a creative side as a former lead vocalist and songwriter for a popular country-western band in Texas.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Sustainability

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Non-Profit Experience

Mark Sammons

Work Experience

company logo

VP, Customer Care and Facility Sevices at

ServiceChannel

October 2022 - Present

💼

Owner / Sr. Consultant at

THE LAMB (STROUD) HOLDINGS LIMITED

August 2015 - October 2022

company logo

Head Of Customer Care at

ServiceChannel

July 2021 - October 2022

company logo

Advisory Panel at

One Small Step, University of Houston

June 2020 - October 2022

company logo

Sr. Director, Customer Success, Service, IT at

Wynne Systems

May 2016 - June 2018

company logo

Program Manager - Global Customer Experience at

Aspen Technology

September 2014 - August 2015

company logo

Director of Customer Service at

Visual Comfort of America LLC

December 2011 - September 2014

company logo

Client Success Manager at

Oracle

October 2010 - December 2011

company logo

Worship Minister at

Oak Ridge Baptist Church

February 2010 - October 2010

💼

Senior Director of Operations at

Ictx Wavemedia

June 2008 - June 2010

company logo

Worship Minister at

Community Baptist Church The Woodlands

November 2008 - October 2009

company logo

Contact Center/Outsourcing Professional at

Dell Technologies

April 1998 - January 2008

company logo

Worship Leader at

Hutto Baptist Church

January 2004 - January 2008

💼

Lead Vocalist, Songwriter at

Mark Alan Sammons And Southern Star

January 1991 - January 1999

company logo

Assistant Food and Beverage Administrator at

Quail Creek Country Club

May 1995 - July 1998

Logos provided by Logo.dev

Mark Sammons

Education

LSU Shreveport, Master Of Business Administration - Mba

January 2020 - January 2021

LeTourneau University, Bba

January 2010 - January 2012

Texas State University- San Marcos, Coursework Toward Ba

January 1989 - January 1991

Oak Ridge High school , Diploma

Frequently Asked Questions about Mark Sammons

What is Mark Sammons email address?

Mark Sammons's primary email address is **@servicechannel.info. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Mark Sammons work for?

Mark Sammons is a VP, Customer Care and Facility Sevices at ServiceChannel, a company specializing in Prepackaged software.

Where Mark Sammons graduated from?

Mark Sammons holds a degree in Data Analytics Concentration from LSU Shreveport.

How can I directly contact Mark Sammons?

To contact Mark Sammons directly, you can use the email address **@servicechannel.info. Complete contact information is available upon registration with Muraena.

Who is Mark Sammons?

Mark Sammons is a seasoned Customer Experience, Success, and Care Transformation Leader with over 25 years of comprehensive experience in operations, project management, and consulting. He has a proven track record of enhancing customer satisfaction and operational efficiency across various industries, including software and government sectors. Mark is known for his expertise in CRM solutions, analytics, and turnaround management of at-risk projects. He has successfully led high-performance teams and developed strategies that consistently exceed customer expectations. His educational background includes an MBA with a concentration in Data Analytics, underscoring his commitment to leveraging data for business improvement. Mark combines technical acumen with exceptional leadership skills, making him a valuable asset to any organization focused on customer success. In addition to his professional endeavors, he has a creative side as a former lead vocalist and songwriter for a popular country-western band in Texas.

Mark`s contact details

mail

**@servicechannel.info

********@servicechannel.com

************@wynnesystems.com

Colleagues

avatar
Steph Allen

Chief Financial Officer

avatar
Edurne Jorda

CMO and Head of Marketplaces

avatar
Caitlin Moran

VP of Human Resources

Jessica Countess

Vice President of Customer Success

avatar
Zachary Wolf

Senior Vice President of Product

avatar
Mike Roberts

VP, Marketplaces

avatar
Adam Nekulak

Vice President, Implementations and Professional Services

avatar
Alex Newman

Chief Sales Officer (CSO)

View Contact details (it's free)
Request Profile Removal