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Rich Corriss

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Rich Corriss

Regional VP of Customer Success | Lightico

Village of Farmingdale, New York, United States

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Rich Corriss

Summary

Rich Corriss is a seasoned Vice President of Customer Success at Lightico, specializing in the B2B SaaS digital engagement sector. With a robust background in project management, customer success, and contact center operations, he has demonstrated a unique ability to bridge gaps between clients and internal teams. His leadership style focuses on team development and strategic planning, which has led to substantial improvements in client satisfaction and operational efficiency. Rich's accomplishments include driving over 500% ROI through innovative service offerings and optimizing training programs to reduce downtime significantly. His experience spans various roles, showcasing his adaptability and expertise in financial services and technology. An advocate for continuous improvement, he excels in fostering cross-functional partnerships and enhancing client service delivery.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Corporate Experience

Rich Corriss

Work Experience

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Regional VP of Customer Success at

Lightico

May 2022 - Present

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Director of Customer Success at

Lightico

January 2020 - May 2022

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Sr. Sales Engineer at

Lytics

February 2018 - January 2020

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Customer Success Director at

Evergage, A Salesforce Company

September 2016 - May 2017

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Sr. Program Leader - Operations Excellence & Training at

LivePerson

March 2014 - September 2016

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Program Leader - Financial Services Vertical at

LivePerson

January 2012 - March 2014

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Regional Program Leader at

LivePerson

March 2011 - January 2012

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Solution Delivery Director | Program Manager at

LivePerson

February 2007 - March 2011

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Vice President Business Administration at

JPMorganChase

May 2003 - February 2007

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Assistant Vice President - Information Technology Project Manager at

JPMorganChase

April 2001 - May 2003

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Assistant Vice President – Business Technology Manager at

JPMorganChase

September 1999 - April 2001

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Assistant Vice President – Project Team Leader at

Chase

April 1996 - September 1999

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Officer – Business Systems Analyst at

Chase

November 1994 - April 1996

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Supervisor at

Citi

January 1991 - January 1994

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Rich Corriss

Education

Adelphi University, Mba

January 2001 - January 2003

Frequently Asked Questions about Rich Corriss

What is Rich Corriss email address?

Rich Corriss's primary email address is ************@lightico.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Rich Corriss work for?

Rich Corriss is a Regional VP of Customer Success at Lightico, a company specializing in Prepackaged software.

Where Rich Corriss graduated from?

Rich Corriss holds a degree in Business Administration And Management, General from Adelphi University.

How can I directly contact Rich Corriss?

To contact Rich Corriss directly, you can use the email address ************@lightico.com. Complete contact information is available upon registration with Muraena.

Who is Rich Corriss?

Rich Corriss is a seasoned Vice President of Customer Success at Lightico, specializing in the B2B SaaS digital engagement sector. With a robust background in project management, customer success, and contact center operations, he has demonstrated a unique ability to bridge gaps between clients and internal teams. His leadership style focuses on team development and strategic planning, which has led to substantial improvements in client satisfaction and operational efficiency. Rich's accomplishments include driving over 500% ROI through innovative service offerings and optimizing training programs to reduce downtime significantly. His experience spans various roles, showcasing his adaptability and expertise in financial services and technology. An advocate for continuous improvement, he excels in fostering cross-functional partnerships and enhancing client service delivery.

Rich`s contact details

mail

************@lightico.com

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