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Samantha Williams
Samantha Williams
Vice President of Customer Success | Upland Waterfall
York, England, United Kingdom
Samantha Williams
Summary
Samantha Williams is a seasoned Customer Success Leader with a robust background in project management and telecommunications. Currently serving as the Vice President of Customer Success at Upland Software, she excels in fostering high-performing teams and driving customer satisfaction. With over a decade of experience in financial services, she has successfully led transformative projects that enhance operational efficiency and culture. Samantha is known for her customer-centric approach, leveraging emotional intelligence to build strong relationships and drive results. Her expertise spans agile methodologies, change management, and data analytics, making her a versatile leader in the software industry. Outside of work, she actively supports women's career development through her role in the Upland Women In Tech group. Samantha's commitment to continuous improvement and innovation sets her apart as a leader in her field.
Samantha Williams
Work Experience
Vice President of Customer Success at
Upland Waterfall
March 2024 - Present
Senior Director of Customer Success at
Upland Waterfall
March 2023 - March 2024
Director of Customer Success at
Upland Waterfall
September 2020 - March 2023
Non Executive Director and Board Trustee (volunteer) at
Citizens Advice York
March 2021 - December 2022
Senior Customer Success Manager at
Upland Waterfall
September 2019 - August 2020
Transformation Lead (UK Contact Centers – Life, Critical Illness and Income Protection) at
Aviva
January 2019 - September 2019
Agile Product Owner (UK Contact Centers) at
Aviva
December 2017 - January 2019
PMO Manager at
Aviva
September 2016 - September 2017
Integration Programme Governance and Reporting Manager at
Aviva
June 2015 - September 2016
Programme Office Manager at
Aviva
July 2012 - June 2015
IT Operational Support at
Aviva
June 2011 - July 2012
IT Service Desk Analyst at
Aviva
November 2010 - June 2011
Samantha Williams
Education
York St. John college, Master Of Arts (M.A.)
January 2009 - January 2010
University of Leeds, Bachelor's Degree
January 2006 - January 2009
Frequently Asked Questions about Samantha Williams
What is Samantha Williams email address?
Samantha Williams's primary email address is *********@uplandsoftware.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Samantha Williams work for?
Samantha Williams is a Vice President of Customer Success at Upland Waterfall, a company specializing in Advertising agencies.
Where Samantha Williams graduated from?
Samantha Williams holds a degree in Leadership And Management from York St. John college.
How can I directly contact Samantha Williams?
To contact Samantha Williams directly, you can use the email address *********@uplandsoftware.com. Complete contact information is available upon registration with Muraena.
Who is Samantha Williams?
Samantha Williams is a seasoned Customer Success Leader with a robust background in project management and telecommunications. Currently serving as the Vice President of Customer Success at Upland Software, she excels in fostering high-performing teams and driving customer satisfaction. With over a decade of experience in financial services, she has successfully led transformative projects that enhance operational efficiency and culture. Samantha is known for her customer-centric approach, leveraging emotional intelligence to build strong relationships and drive results. Her expertise spans agile methodologies, change management, and data analytics, making her a versatile leader in the software industry. Outside of work, she actively supports women's career development through her role in the Upland Women In Tech group. Samantha's commitment to continuous improvement and innovation sets her apart as a leader in her field.
Samantha`s contact details
*********@uplandsoftware.com
Colleagues
VP of Marketing - Sales Effectiveness at Upland Software
Chief Sales Officer
SVP & GM, Upland Content Lifecycle Automation
Vice President of Sales
SVP Finance, Strategic and Financial Planning
Chief Security Officer | SVP Compliance
Board Member
Vice President, Global Demand Generation & Corporate Marketing
Vice President of Product Strategy & Marketing
SVP & General Manager