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Samantha Williams

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Samantha Williams

Vice President of Customer Success | Upland Waterfall

York, England, United Kingdom

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Samantha Williams

Summary

Samantha Williams is a seasoned Customer Success Leader with a robust background in project management and telecommunications. Currently serving as the Vice President of Customer Success at Upland Software, she excels in fostering high-performing teams and driving customer satisfaction. With over a decade of experience in financial services, she has successfully led transformative projects that enhance operational efficiency and culture. Samantha is known for her customer-centric approach, leveraging emotional intelligence to build strong relationships and drive results. Her expertise spans agile methodologies, change management, and data analytics, making her a versatile leader in the software industry. Outside of work, she actively supports women's career development through her role in the Upland Women In Tech group. Samantha's commitment to continuous improvement and innovation sets her apart as a leader in her field.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Non-Profit Experience

Samantha Williams

Work Experience

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Vice President of Customer Success at

Upland Waterfall

March 2024 - Present

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Senior Director of Customer Success at

Upland Waterfall

March 2023 - March 2024

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Director of Customer Success at

Upland Waterfall

September 2020 - March 2023

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Non Executive Director and Board Trustee (volunteer) at

Citizens Advice York

March 2021 - December 2022

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Senior Customer Success Manager at

Upland Waterfall

September 2019 - August 2020

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Transformation Lead (UK Contact Centers – Life, Critical Illness and Income Protection) at

Aviva

January 2019 - September 2019

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Agile Product Owner (UK Contact Centers) at

Aviva

December 2017 - January 2019

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PMO Manager at

Aviva

September 2016 - September 2017

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Integration Programme Governance and Reporting Manager at

Aviva

June 2015 - September 2016

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Programme Office Manager at

Aviva

July 2012 - June 2015

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IT Operational Support at

Aviva

June 2011 - July 2012

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IT Service Desk Analyst at

Aviva

November 2010 - June 2011

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Samantha Williams

Education

York St. John college, Master Of Arts (M.A.)

January 2009 - January 2010

University of Leeds, Bachelor's Degree

January 2006 - January 2009

Frequently Asked Questions about Samantha Williams

What is Samantha Williams email address?

Samantha Williams's primary email address is *********@uplandsoftware.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Samantha Williams work for?

Samantha Williams is a Vice President of Customer Success at Upland Waterfall, a company specializing in Advertising agencies.

Where Samantha Williams graduated from?

Samantha Williams holds a degree in Leadership And Management from York St. John college.

How can I directly contact Samantha Williams?

To contact Samantha Williams directly, you can use the email address *********@uplandsoftware.com. Complete contact information is available upon registration with Muraena.

Who is Samantha Williams?

Samantha Williams is a seasoned Customer Success Leader with a robust background in project management and telecommunications. Currently serving as the Vice President of Customer Success at Upland Software, she excels in fostering high-performing teams and driving customer satisfaction. With over a decade of experience in financial services, she has successfully led transformative projects that enhance operational efficiency and culture. Samantha is known for her customer-centric approach, leveraging emotional intelligence to build strong relationships and drive results. Her expertise spans agile methodologies, change management, and data analytics, making her a versatile leader in the software industry. Outside of work, she actively supports women's career development through her role in the Upland Women In Tech group. Samantha's commitment to continuous improvement and innovation sets her apart as a leader in her field.

Samantha`s contact details

mail

*********@uplandsoftware.com

Colleagues

Nigel Cullington

VP of Marketing - Sales Effectiveness at Upland Software

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Oliver Yates

Chief Sales Officer

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Shawn Freligh

SVP & GM, Upland Content Lifecycle Automation

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Skip Vish

Vice President of Sales

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Amber Bennett

SVP Finance, Strategic and Financial Planning

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Rochelle Delley

Chief Security Officer | SVP Compliance

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Tim Mattox

Board Member

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Michael Frannea

Vice President, Global Demand Generation & Corporate Marketing

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Samantha Middlebrook

Vice President of Product Strategy & Marketing

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Sean Coleman

SVP & General Manager

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